Webinar: Still Firefighting Incidents to Keep Your Data Operations Running?
You’ve invested in one or more data solutions. Dashboards are in place, reports are running, users rely on the insights. At that point, there’s only one thing you want: for everything to keep working as intended.
Yet it often feels unsettled. Questions come in throughout the day. Small issues take up a lot of attention. Your team is constantly “on”. Not because the solution is poor, but because data operations are rarely set up deliberately.
In this webinar, we explain why this happens and how to regain control.
The challenge: data that works, but never feels finished
Many data environments grow out of projects. First a dashboard, then an extension, then new requests from the business. Technically, it works. Organisationally, structure is missing.
That’s when friction appears:
- everything feels urgent
- responsibilities are unclear
- improvements keep getting postponed
Without a data operations framework, this pattern keeps repeating. And the larger your data landscape becomes, the greater the impact.
What happens if you do not change anything
If you leave this as it is, ad-hoc work becomes the norm. Your team stays in reactive mode. Knowledge lives in people’s heads. You steer on gut feeling instead of clear oversight.
What started as an investment in better decision-making gradually takes more effort just to keep running. That drains energy and limits your ability to move forward.
Why ITIL helps here
ITIL stands for Information Technology Infrastructure Library. It’s a collection of best practices for organising IT services.
For data operations, we don’t apply ITIL in full. We use it as a foundation for clear agreements: how work comes in, how you prioritise, and who is responsible for what.
What you’ll learn in this webinar
In 20 minutes, Germen shows:
- why data teams get stuck in ad-hoc work
- how a data operations framework brings structure
- which choices you need to make before organising support in a structural way
So you can consciously decide how you want your data solutions to keep performing properly.
Practical details
Date: Thursday, 26 February 2026
Time: 10:00 – 10:30
Audience: Data and IT managers responsible for data platforms and operations.
And after that?
After the webinar, you’ll know where you stand and what’s needed to set up data operations in a structural way. For many organisations, that’s the moment to organise support deliberately. This is how we approach it at Rockfeather:
👉 See how Rockfeather Support ensures continuity and peace of mind
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