Support
Rockfeather Support
Data and automation solutions that keep working – even after go-live.
Your data platform is live. Dashboards are running, apps are delivering, and insights are driving data-driven actions. Mission accomplished! You made this happen – on your own or together with us – through hard work and dedication. But what happens three months from now? When the project is wrapped up, the first change requests come in, and your favorite Rockfeather consultant has already moved on? How do you prevent small changes from turning into major disruptions? How do you ensure your investment continues to pay off and your users remain engaged? And what if you don’t have the time or in-house expertise to handle it properly?
With Rockfeather Support, you stay ahead of surprises. Think of it as an insurance policy for your data environment: together, we build for continuity – with less hassle, less stress, and more control.
What is Rockfeather Support?
Support is our structured assistance for data environments. Think of technical help, but also proactive monitoring, updates, maintenance, reports, and guidance. Always provided by specialists who truly understand your solution – even if we didn’t build it ourselves.
Our support is never generic or anonymous. You’ll get a dedicated team with a familiar face, a clear portal, agreed response times, and full transparency. This way, you maintain control and oversight without having to manage everything yourself – for a fixed monthly fee.
With four support options, you can easily choose the package that best fits your situation. We evaluate this periodically together, so the offering grows with your organization. If you no longer need it at some point, you can simply cancel – with no hassle.
| Feature | Flex (€450) | Growth (€1,100) | ⭐ Most chosen Premium (€1,800) |
Enterprise (€2,500) |
|---|---|---|---|---|
| Portal for tickets and progress tracking | ✔️ | ✔️ | ✔️ | ✔️ |
| Prio 1 response time | 10 hours | 7 hours | 4 hours | 3 hours |
| Prio 1 solve time | 24 hours | 15 hours | 10 hours | 6 hours |
| Included support hours per month | 2 hours | 4 hours | 6 hours | 8 hours |
| Coordination with business owners | ✔️ | ✔️ | ✔️ | |
| Monthly progress reporting | ✔️ | ✔️ | ||
| Access to knowledge base | ✔️ | ✔️ |
Why is support important?
From experience, we know: every data environment requires ongoing care. Processes and data evolve, tools are updated, and users ask new questions. Without proper management, errors start to pile up – resulting in unreliable insights. Our support service helps you avoid that. We provide peace of mind, continuity, and clear communication. And because we know your environment inside and out, we actively think along with you about optimization and future-proofing.
