The solution is live, but the first disruption quickly exposes the gaps: no clear owner, no easy way to find documentation and no shared understanding of how recovery should work. Frustrating, familiar and completely avoidable.
Many data solutions are going live without major issues. But for managers, that is often where the real question begins: how do you make sure a solution does not just work, but becomes a calm, predictable and manageable part of the existing landscape?
In this session, we look at what it takes to move a new data solution beyond initial implementation and into day-to-day operations in a controlled way. Using a recognizable real-world scenario, we cover the main ITIL-related themes that matter here, such as operational ownership, handover and long-term embedding.
In practice, most attention goes to the initial building phase. Once the solution is up and running, responsibility shifts to the teams who need to resolve incidents, assess changes and support users. Too often, they start without documentation, without monitoring and without clear ownership. That is how each new solution becomes a one-off, with inconsistent quality, higher risk and extra operational overhead.
In this session, we show how to stop a new solution from turning into a new support issue. Step by step, we cover:
That is how you create not only greater stability, but also more predictability across your data and technology landscape.
You will gain a clear management view of what needs to be in place after delivery to make a data solution a sustainable part of the landscape. This is not an ITIL theory session, but ITIL from a practical perspective. It makes clear what is needed to reduce operational noise, clarify responsibilities and keep better control after go-live. That is what makes this session relevant: you can see that new solutions create value in principle, but still depend too much on individual knowledge, ad hoc support and informal coordination once they are live.
Date: 14-04-2026
Time: 10:00–10:20
Location: Online interview
Language: Dutch
Do you want to know what it takes to make a new data solution not just go live, but become a structurally manageable part of your existing landscape. Join this webinar by signing up below!
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