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Process Mining

What is Process Mining? 

Process mining is a data analysis technique that aims to discover, monitor, and improve real processes by extracting knowledge from event logs, which record the execution of processes in information systems.  

By analyzing event logs, process mining can provide insights into how processes are executed, including how often specific paths are taken, which activities are taking longer than expected, where bottlenecks occur, and where errors are happening. These insights can be used to optimize processes, identify opportunities for automation or improvement, and monitor ongoing performance. 

Why is this important? 

Process mining is important because it provides a detailed and objective understanding of business processes, which helps organizations identify areas for improvement, such as: 

Reduce operational costs

  • Identification of deviations from target processes
  • Improvement of process efficiency
  • Increased process cost transparency and plannability

Improve customer experience 

  • Determine lead dimes in client service processes
  • Increased understanding of customer behavior 

Compliance & process discipline 

  • Ensuring the implementation of external/internal rules
  • Target/Actual comparison in real-time 

Increased efficiency

  • By identifying inefficiencies and bottlenecks in processes, process mining can help organizations streamline their processes, reducing costs and increasing efficiency. 

Improved productivity:  

  • It can help organizations identify manual and repetitive tasks that can be automated, freeing up employees to focus on more valuable tasks. This enables data-driven decision-making and helps organizations achieve their goals by maximizing their resources and minimizing their risks. 

Rockfeather and Process Mining 

At Rockfeather, we empower you to make data-driven decisions based on your processes. We understand that no business is the same and also no process is the same. We can also help you find out where your organization can leverage Process Mining. That is why we offer a free-of-charge Discovery Session. 

Working together with Process Science we combine the insights and the possibility of analysis in your business processes within your BI tool as Power BI. Process mining can also be the starting point for our Data Engineering, Data Vizualization and Data Science implementations. By bringing a process to live, more accurate design of other Data & Analytics capabilities can take place. 

In short 

In short, Process Mining enables us to do what we like the most: empowering people! Giving you insights into the processes you need for improvement, optimizing operations, reducing costs, and increasing efficiency. Enabling data-driven decision-making within your company.  

Our Process Mining Portfolio